CM.Travelonline.com Terms and Conditions.

ALL PACKAGE RATES, INFORMATION AND TAXES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Prices are not guaranteed until the reservation is booked, paid in full and you receive a confirmation e-mail. THE PACKAGE RATE MAY BE GUARANTEED AGAINST INCREASES WITH FULL PAYMENT. CM.TRAVELONLINE.COM INC. RESERVES THE RIGHT TO RE-INVOICE YOUR RESERVATION SHOULD AN ERROR BE MADE IN COMPUTING YOUR PACKAGE PRICE PRIOR TO PAYMENT IN FULL. PRICES SHOWN ARE BASED ON SPECIFIC DAYS OF TRAVEL AND ARE SUBJECT TO LIMITED AVAILABILITY. PRICES MAY VARY BASED ON THE ACTUAL DATE OF TRAVEL, CLASS OF SERVICE, OR HOTEL BOOKED. AT TIME OF ELECTRONIC POSTING, GOVERNMENT-IMPOSED AIRLINE TICKET EXCISE TAXES WERE IN EFFECT.

NOT INCLUDED: Gratuities (except for all-inclusive resort packages), hotel service charges (depending on package), guest incidentals, rollaway and/or crib charges (regardless of the number of guests booked in a room), meals, parking, or attraction tickets (unless purchased as an option or specified) are not included in your package. Please call our Support Desk if you are in any doubt

Rental Car Conditions: Length of contract and car type varies depending upon destination selected. Taxes and other government-imposed or authorized charges, fuel, optional collision damage waiver, airport-imposed taxes/fees, overtime and drop off charges, additional driver or young renter’s fee, and other optional items, if any, are extra. Rates higher for renters under age 25. Some airports impose a tax or fee, ranging up to 10% if you choose to exit on shuttle bus. Minimum rental charge is one day (24-hour period). A one-way rental charge may be applied if a rental is not returned to the city where it originated. Minimum age for renting a car is twenty-one (21) years, except where state law provides otherwise. Renters must have a valid driver's license and major credit card in their name. Renters without a major credit card in their name must meet the cash rental requirements. Most major credit cards are accepted and billed at the time of rental. Cash deposit renters with prepaid vouchers are required to leave $25 per day or maximum of $100 per week. Cash renters will be asked to provide proof of employment, a home phone number in their name and to present a return transportation ticket at the time of rental. If a client does not have a valid credit card, the client will not be allowed to rent Minivans and Luxury cars, such as: Cadillac’s and Chrysler LH’s. An under age driver fee may be apply. Coverages are available at an additional charge. Unless otherwise stated, rates do not include any Governmentally (Federal, State, County or City) imposed or authorized taxes or fees or airport fees or concession recoupment fees which may apply. The rate does not include fuel, purchase options are available. All rental car suppliers reserve the right to refuse any request for rental. Renter must meet standard age, driver, credit and cash rental requirements. Renters are subject to having driving records checked.

DEPOSITS/PAYMENTS: Payment with a credit card is required to make a reservation. American Express, Discover, MasterCard and Visa are accepted. The credit card selected for payment will be charged for the total price of the reservation. The address requested is the billing address of the credit card which must be issued to a U.S. billing/mailing address. Any changes to reservations will be subject to the applicable package price at the time of change.

U.S. citizens must have a valid passport or a photo I.D. such as a driver’s license (no photocopies) with an original or certified copy of birth certificate.

U.S. citizens without valid passports can obtain entry to Canada with a certified birth certificate and a photo I.D. or a voter’s registration card and photo I.D. We strongly suggest you verify the entry requirements with the consulate office of the country you are visiting prior to departure. Passengers without proper identification may be denied boarding.

U.S. citizens must have a passport that is valid for six months upon return to the U.S. Non-U.S. citizens must contact the nearest consulate in the countries being visited for specific entry/visa requirements. We'd be delighted to assist you with obtaining the necessary documents for your passport or visa.

CURRENCY: If your vacation is taking you outside the United States, it is advisable to exchange some money prior to travel. Local banks, American Express offices, and AAA offices can issue travelers checks in foreign currency. Once in the destination country, you can exchange money at the airport, banks, and American Express offices, and most hotels. Keep in mind that each time you exchange money, you will be charged a fee. Therefore, to minimize conversion fees, it is advisable to limit the number of times you convert your money. You can completely avoid these fees by using most credit cards to make purchases. Foreign currency rates fluctuate daily

DOCUMENTS: Your travel documents will be mailed to you approximately 21 days prior to departure.

BAGGAGE: Each traveler is allowed to check the maximum of two pieces of baggage free of charge, in addition to one carry-on, plus one personal item. Additional baggage may be accepted for an excess baggage fee. All baggage must meet the size and weight limits set by the airline. The one carry-on item must be able to fit in the overhead compartment or under the seat. Contact the airline directly for excessive baggage fees and size and weight limits. Neither the tour operator nor suppliers are responsible for lost or stolen baggage.

E-TICKETING: As you look through your documents, you will find a passenger receipt and itinerary listing your flight schedule. Since your vacation has been electronically ticketed, you will not receive actual airline tickets. With Electronic (E-ticket) all you need is a passenger receipt and photo I.D. Simply present identification to receive a boarding pass.

REVISIONS: There will be a $30 fee per transaction, plus any supplier fees (including air fees according to the fare type purchased) for any changes made to your vacation after the initial deposit has been received. A $45 fee per transaction, plus any supplier penalties (including airline fees according to the rules of the fare type purchased) will be applied for any changes made after final payment and/or issue of tickets. A minimum $100 per ticket airline service fee will be charged for any changes made to the air record. If your airline tickets need to be reissued, new tickets will not be released until the original tickets are received in our office. Revisions include any changes made to dates, hotel, ground or air transportation. Revisions are not permitted within 5 days of departure. Name changes are not allowed. If the number of persons occupying a room changes, the remaining travelers will be responsible for the difference in room rate. In addition, should you elect to change the return portion of your airline ticket after travel has commenced, you will be charged a minimum revision fee of $100 per person, which is payable directly to the airline when the ticket is re-issued and revalidated. To reissue lost tickets, you will have to contact the airline directly to pay for the new airline ticket plus applicable lost ticket fees. You will have to submit a Lost Ticket Application directly with the airline for any refunds. Greater penalties may also be imposed by certain hotels when travel dates are changed after the Operator has returned control of room availability to the resort. Other ticketing fees may apply.

SCHEDULE CHANGES: Regular scheduled flights have been selected for the vacation package; however, CM.Travelonline.com Inc., does not guarantee any specific flight schedule and will not be held responsible for any changes that result in an increase in airfare or deviation in original flight itinerary. The customer will be responsible for any expenses incurred.

CANCELLATIONS/REFUNDS: In the unlikely event that you need to cancel your vacation, various cancellation fees apply which can be up to 100% of the cost of your vacation. You must call our office prior to your original departure time or you will be subject to no-show penalties. All published air tickets are non-refundable. Written requests for refunds on cancellations and all travel documents must be returned to our Customer Service Department within 30 days of cancellation. Failure to follow these requirements will result in waiver of rights to cancellation refunds. Unused or partially used tour features and components are non-refundable. Travel Protection Plans may not cover the air portion for highly restricted published air bookings. Before canceling or revising your vacation package, contact our Customer Service Department for information on airline penalties.

Days prior to departure Penalty
46 Days or more prior to departure	$25 per person, plus airline and supplier fees
30-45 days prior to departure	$100 per person, plus airline and supplier fees
8-29 Days prior to departure	$150 per person, plus airline and supplier fees
0-7 Days Prior to Departure	Full forfeiture of total package price

Depending on the airfare purchased, a minimum charge of $100 per ticket cancellation fee will apply. For packages containing published airfares, the airfare portion is not eligible for cancellations or refunds.

* NOTE: All tickets and documents, as well as any questions concerning refunds should be forwarded to:

CM.Travelonline.com
Attention: Customer Service Department
12388 Warwick Blvd., Suite 303
Newport News, Virginia 23606

NO SHOWS: Entire payment forfeited.

TRAVEL PROTECTION PLAN: Allows travelers to cancel their vacation with the guarantee of a refund of the package price less the cost of the policy. Certain limited medical coverage and additional benefits are also included. Prices may be higher during holiday periods, special events, or with non-restricted or non-refundable components. Reduction to the number of persons traveling or changes made to dates, hotel, ground or air transportation are considered revisions and will not be protected by the Travel Protection Plan. The Travel Protection Plan does not cover non-refundable airfares, airline-imposed cancellation fees, lost ticket fees, unused or partially unused components or features, revision fees, or highly restrictive components. We advise you to consider purchasing The Travel Protection Plan to help protect your travel investment. Click here for details.

Possible Changes in Itinerary: Occasionally, the land arrangement of your Vacation Independent Tours may be extended or curtailed because of unforeseen circumstances resulting from changes in transportation schedules, hotel accommodations, local fairs or conventions, or other events that may affect your itinerary schedule. Any savings realized by these changes will be passed on to the passengers upon their return. Any additional costs resulting from such a variation are the responsibility of the tour participant. All hotels offered in conjunction with our suppliers' tours are Tourist Class, Superior Tourist Class, First Class, or Deluxe. On tours to remote areas, the best available hotels are offered. Classifications of hotels are according to established European standards. We must reserve the right to substitute hotels if absolutely necessary. The hotel may require local taxes payable in local currency at the time of checkout. Single accommodations cannot be guaranteed on sleeper trains.

Group Travel:
a) 10 plus passengers, originating from the same city, boarding the same aircraft, to the same destination (domestic)

b) 10 plus passengers, originating from different gateways, traveling transatlantic on the same aircraft to the same destination (international)

c) 10 plus rooms

Any reservations booked with the above criteria, on multiple reservations will be subject to cancellation by the applicable airline.

Please call us at 1-888-898-3638 to inquire about reservations for group travel.

OUR CUSTOMER SATISFACTION PLEDGE: Your satisfaction is very important to us. That’s why we give you our utmost assurance that we will stand by our service to ensure you have a fulfilling vacation experience. Therefore, if any tangible component of any Vacation package is not delivered as described in your travel documents (except under circumstances beyond the reasonable control of the tour operator), we will refund the value of the undelivered component plus issue a travel credit which may be applied toward future travels, provided proper documentation of the claim is received within 30 days after completion of your Vacation package. This warranty is in lieu of all other warranties. We make no other warranties or representations of any kind, express or implied, arising by law or otherwise, including without limitation any implied warranty of merchantability or fitness for a particular purpose, or any implied warranty arising from course of performance, course of dealing, or usage of trade. Claims must be postmarked and submitted to: CM.Travelonline.com, 12388 Warwick Blvd., Suite 303, Newport News, VA 23606 within 30 days after completion of your vacation.