Booking FAQ’s

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Hotel Reservation Frequently Asked Questions

General Questions about Hotel Reservations:

How do I know which hotels is right for me?

Please visit the “hotel Styles” pages in our sister site Find Me a Hotel.com for information about the various types and styles of hotels that are available to you. You’ll find general information about the types and styles, and links to hotels that falls in that category. If you still have question, please call us at toll-free 1-888-898-3628. We will be delighted to answer your questions about the hotel types and styles and guide you in the right direction.

How do I write a guest review about a hotel?

Your review matters! We value your comments about your experience, and so do your fellow travelers. If you’ve booked your hotel through this site or one of our sister sites then send us an E-mail or log on to our Face Book page and post you comments or feedback there for others to see. In addition, you can always post comments in our blog as well.

Can I book my reservation by phone?

Our travel experts are available t assist you in booking your reservations by phone. Contact us at 1-888-898-3628 or 1-757-596-2774.

How do I reserve my room?

Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies), Search for Vacation Rentals or the Browse All Hotels (all hotels in a city regardless of vacancy) button. You could also search by a specific hotel name within a city.

  • A list of hotels or vacation rentals will appear on the screen. For more information, click the name of the property or the Info link.
  • After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book It button on the right side of the screen.
  • After you have selected your desired room type, you will be taken to a “Secure Reservation Request” form. Then you will need to review the “Reservation Information” and fill in the blanks on the “Guest Information” section. Be sure your name and email address are spelled correctly.
  • After you fill out all of the needed information, press the “Submit Reservation” button.
  • If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.

I do not wish to book my hotel stay online. Can you help me?

Yes, we certainly can. Our All Inclusive Specialists will be delighted to assist you with your hotel reservation. They can also assist you with air reservation, sightseeing tours and airport transfer; make recommendations for the finest restaurants; what to see and do while you’re at your destination. Call us at 1-888-898-3628 if you would like us to book your hotel or submit our request form if you prefer to have your travel experience perfectly customized to fit your specific needs.

Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, CMTravelonline, Inc. (our parent company) utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

Can I specify where I would like my room located (preferred floor, next to pool, etc.)?

If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property’s discretion. Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.

What happens when I make a reservation?

Reservation requests will result in a new screen showing an Booking Number, which should be kept and used with any future correspondence with us. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Booking Number and, if available, a Confirmation Number.

How long will it take to respond to my reservation request?

All reservation requests will result in a new screen showing a booking Number, which should be kept and used with any future correspondence with us. Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same Booking Number with the status of your reservation.

I’m having trouble booking online. What do I do?

Call us immediately at 1-888-898-3628 or 1-757-596-2774! We’ll be delighted to assist you.

Do I need to contact CMTravelonline.com to confirm my booking?

Most of the time, you don’t need to call us. As soon as the booking process is complete, we’ll send you an e-mail confirming your booking.

What forms of payment do you accept?

We accept all major credit cards, including American Express, Discover/Novus, MasterCard, and Visa. Debit cards branded with the Visa or MasterCard logo are also valid forms of payment. If you plan to use a debit card, you may be requested to provide round-trip flight information at the rental counter. Whether you use a credit card or debit card, you must have a minimum of $200 of available credit as a security deposit on the vehicle.

Please Note – some hotels and/or rental partners do not accept prepaid cards.
Don’t worry – your credit card and personal information are safe! Your trust and confidence is our highest priority – that’s why we use Secure Socket Layer Technology to protect your personal and credit card information, so it cannot be read in transit over the Internet. Please see our Privacy Policy for more information.

How old do I have to be to book a hotel room through your Web site?

You must be at least 21 years old to book a hotel room through us.

Can I use your Web site to reserve a hotel room for someone else?

You can purchase a room for someone else as long as you are at least 21 years of age and the person for whom you are booking a room is at least 21 years of age and can present the appropriate identification necessary for check-in.

How far in advance can I make my hotel reservation?

You can make a reservation for a hotel room 11 months in advance of your check-in date!

Is there a limit to the number of rooms I can reserve through your Web site?

You can make an offer for up to 8 rooms at a time on our Web site – provided they all have the same check-in and check-out dates. Each room can be reserved under a different name – just list the names in the space provided on our Web site.

Please note – you cannot divide charges between credit cards.

Can I get a same day hotel reservation on your Web site?

Yes! Just make your reservation before 11 p.m. Eastern Time.

Please note – same day reservations may not be available in all locations or cities.

Canceling a Reservation:

 What is the cancellation policy on my reservation?

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty by the lodging provider. Canceling after the stated period will result in a cancellation penalty fee from the lodging provider. Some reservations are non-refundable and cannot be cancelled after booking.

If the cancellation is outside of the time allotted, you may be charged for one night’s stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.     More importantly, do not hesitate to call us at 1-888-898-3628 or 1-757-596-2774 if you are having difficulties or if you have any further questions. We are always here to assist you.

I cancelled my reservation. When will I be credited?

You should see a credit on your billing statement within 30 days of requesting the credit or on your next billing cycle.

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You can unsubscribe at any time by clicking on the “unsubscribe button at the bottom of the newsletter.

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